Tuesday, February 10, 2009

~total randomness~

~Back in October I changed providers on cable/phone/internet from Knology, a local company, to AT&T. So far, I'm quite happy with AT&T. I made the change for 2 reasons: (1) cost & (2) constantly calling Knology for tech support (internet down), it got old.

~Anyway, I was due a credit of a whopping $3.81 - not alot, but in my (poor) eyes, I needed it a lot more than they do. Heck, it'll buy a couple Diet Dr. Peppers from ChickFila or a Tall Iced Chai Latte, etc. You get the point.

~I had to call Knology 5-6 times (I lost count) to ask where my credit was. I was repeatedly told the check had been mailed and other ridiculous things that I believe the person on the other end of the phone was completely making up. Funny thing is, I always received my bill, so why had this check not made it to my house? Coincidence? I think not.

~I realize the economy is bad and all, but really, over $3.81 is it worth putting up such a fight. Just mail me my darn check. I must say that if I were employed, I likely would have given up after the 2nd call. I assume that is what they think most people will do. A-holes!

~Needless to say, I'm NOT a fan of Knology and they exist in other states, FL for one, so steer clear if they are in your town.

1 comment:

~**Dawn**~ said...

I am always thankful I have Bright House when I hear about others' cable provider woes. There are plenty of people who complain about Bright House too, but by & large, they have been very good to me.