~So I've been in this job for about 11 weeks now. It is a part time job, only 20 hours per week. For those of you who are new here, the main component of my job is to meet with undergraduate students to review their resumes, help with job/internship searches and conduct mock interviews to help them prep for the work world.
~While I'm new to working with the university population, I have worked as a corporate recruiter for about 10 years and have seen my fair share of resumes. Long story as to why I am not a recruiter any longer, but if you are interested, just click on the "job woes" label to the left and eventually you'll figure out why. Anyway, every month we send out surveys to our students to evaluate our services as well as to ask how they found out about our services etc. Standard customer service type survey I suppose.
~Today I received one where someone marked that I was "not knowledgable at all" in the subject matter that which we were discussing during their appointment. I can't help but be slightly hurt by this. Typically though, people who complete these types of surveys are usually the VERY satisfied or the NOT AT ALL satisfied. They are the ones who are typically motivated for such a survey.
~Now I'm 99% sure I know which student this was and immediately after meeting with him I did mention to my supervisor that it was probably the most challenging appointment I have had so far. This student was a Senior, graduating next month and came in for job search help (late in the game, yes!). Now, I will change his major information for the sake of privacy (although I doubt there would be an issue there, but anyway)...let's say he is majoring in Mathematics. He has recently decided that he no longer wants to work in the field of Mathematics but instead wants to become a writer, a field which could be considered a polar opposite to the one he has spent 4 years studying and also one in which he has NO EXPERIENCE. Oh wait, he did mention he took 2 related classes, like maybe English 101 and 102 so those should help him get a job as a writer, right?
~So, while I tried to provide him with some resources for gaining experience so that he might have a snowball's chance in hell in actually landing a job as a writer, he did not seem like I was doing quite enough. How am I supposed to fix his mistake of four years of studying something that he no longer wants to do? Um, yeah, I don't think I can do that.
~Anyway, I think I'll just end there. Reading the survey results struck a nerve with me, but my supervisor was quick to say that she also received a negative comment from this past month's appointments and that while they can initially be hard to swallow, to try to let it roll off my back, which I am doing. And blogging about it helps!!!
~Ultimately, the student is the one who in not knowledgeable, I mean, heck, he wants to be a writer, yet he spent four years studying math. I changed my major late in the undergraduate game too, but not *that* late. And I didn't give anyone nasty survey comments either.